Customer Service Policy
Ordering, Shipping, Exchanges, Returns
For general information on products or to order via phone please call us at 1-404-815-4871.
We offer shipping through United States Postal Service for local and international deliveries. We provide shipping via USPS Priority and First Class Mail. Your order will be processed and shipped within three business days from the day your item is ordered (shipping time may be longer during holidays).
Love and Light LLC/ Jamie Butler is committed to protecting the privacy of you, our customer. In support of that goal we do not sell, trade, or share customer information to any third party, nor do we ever plan to do so. We collect customer information solely for our internal use. We do so in order to provide you with exceptional customer service and a great shopping experience. If for any reason you do not want to receive any promotional email information from us, please click on the remove from list section at the bottom of the email. We will respect your wishes and promptly remove you from our email list.
Our website uses Secure Sockets Layer (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. This is the industry standard technology for encrypting data and is utilized by the most well known e-commerce sites. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. You can verify that your connection is secure by checking for the unbroken key or closed lock (depending on your browser) in the lower left or right hand corner of your browser. This symbol should be present on the page that requests your personal financial information. In addition, the URL or Address Line on your browser will show “https” instead of “http” when the page is secure.In addition to our use of SSL, we provide additional security by not maintaining a record of your credit card number in any of our databases. This means that you must re-enter your credit card information every time you purchase from our site, but the slight inconvenience is balanced by the increased security that our policy provides.
Returns and Exchanges
We will be glad to make an exchange or credit your credit card account for any items with which you are not completely satisfied. Items must be returned to us within 14 days of the shipping date. Talking eBoards are not returnable once shipped due to the nature of the packaging (not including defects in the product). Sale or special promotional items are exchangeable only, within 14 days – no refunds.
The Love and Light LLC/ Jamie Butler Shop cannot refund the shipping charges of returned or exchanged merchandise. Return shipping costs are the responsibility of the customer. We suggest sending all returns via insured mail for your protection in the event of loss or damage.
Please send all returns and exchanges to:
195 13th Street
Atlanta, GA 30309